Refund & Cancellation Policy

Registration, building your profile, church verification, browsing, search, and a monthly allowance of outgoing interests are provided at no cost. Nothing in this Policy affects your ability to use these free features.

From time to time, GraceKnot offers an optional paid credit pack that gives you additional outgoing interests beyond the free monthly allowance, valid for a stated period from the date of purchase (as shown at the time of purchase).

• Credits are non-refundable once they have been added to your account, except as described in Section 4 (failed or duplicate transactions).
• Unused credits expire at the end of the stated validity period and are not refundable, extendable, or convertible to cash at expiry.
• Credits have no cash value, cannot be transferred to another member or account, and cannot be exchanged for any feature other than sending interests.
• Purchasing a credit pack does not guarantee that any interest you send will be accepted, or that you will find a match - it only allows you to send more interests than the free allowance.

GraceKnot may offer an optional feature allowing members or well-wishers to contribute a voluntary amount of their choosing to support the running of the platform.

• Voluntary contributions are final and non-refundable, except in the case of a failed or duplicate transaction as described in Section 4.
• A voluntary contribution does not purchase any additional feature, credit, or entitlement unless explicitly stated at the time of contribution.

If you were charged but did not receive the corresponding credits or feature due to a technical error, or if you were charged more than once for the same purchase, please contact us within 7 days of the transaction at [Support Email] with your transaction reference. We will investigate and, where we confirm an error on our end or on the part of our payment processor, issue a refund to your original payment method.

Approved refunds are typically processed within 7-10 business days, though the time for the amount to reflect in your account depends on your bank or payment provider and is outside our control.

Because credit packs and voluntary contributions are digital and take effect immediately upon purchase, we are unable to offer refunds for a change of mind once a purchase is completed, except where required by applicable law.

If you believe a charge is incorrect, please contact us first at [Support Email] so we can investigate and resolve it directly - this is usually faster than a bank dispute. Filing a chargeback for a transaction where the corresponding credits or feature were correctly delivered may result in suspension of your account while the dispute is reviewed.

To request a refund under this Policy, email [Support Email] with:

• The email address associated with your GraceKnot account.
• The transaction date and amount.
• A brief description of the issue.

We aim to acknowledge all refund requests within 2 business days.

We may update this Policy from time to time. Material changes will be reflected by an updated "Last updated" date above, and, where required, an in-app notice. The version in effect at the time of your transaction governs that transaction.

This Policy is governed by the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of [City], [State], India.

Cornerstone
[Registered Business Address]
Email: [Support Email]